Operations Analyst

Bring an analytical mind, curiosity and a knack for simplifying the complex to one of today's hottest careers.

Program Overview

If you’re looking for a position that’s at the center of the action and provides a fast-paced environment with constant challenge, then consider a career as an operations analyst. Professionals working in operations are involved in activities which directly impact the main lines of business by transforming resources into goods, services or results.

This non-credit certificate will provide you the skills and knowledge necessary to pursue a career as an operations analyst.

Operations analysts use quantitative methods to help organizations make better decisions. Operations analysts must synthesize information from diverse sources, analyze systems and identify and solve problems. Strong communication and project management skills are required to translate findings into sustainable profitability and growth.

This certificate will develop the essential tools for operations analysts, including benchmarking, dashboards, lean manufacturing, quality control and performance metrics. This certificate also adds a solid foundation in project and process management and the use of excel for data analysis.


Level Entry/non-credit
Class format Lectures, projects, guest speakers, case studies
Commitment 8 weeks plus capstone, classes held two nights a week on the main campus with two full day exceptions for project and process management classes on the Sandy Campus
How to Pass Complete capstone project / career coaching
Certificates University of Utah certificate, digital badge, transcripts
Scholarships Available

Earn a Digital Badge

Those completing this certificate will earn an Operations Analyst Digital Badge that can be shared on social media sites.

Click on this badge to see the metadata behind your badge.

Find out more about Digital Badges and how they can have a positive impact on your career development here. 

Careers as an Operations Analyst

“I have seen the value of Operations Analysis time and time again throughout my career, from basic statistics deployed in continuous improvement initiatives such as lean and six sigma, to areas like financial analysis, manpower planning and workforce optimization. The ability to understand, use and interpret findings from sophisticated analysis tools, programs and techniques are of paramount importance in all areas of the business. As more “big” data becomes available through advanced sensors and the Internet of Things (IoT), Operations Analyst will become even more important and valuable to businesses of all shapes and sizes.”

-Richard Murray, Director of Global Operations Support, TD Williamson

“Employment of operations research analysts is projected to grow 30 percent from 2014 to 2024, much faster than the average for all occupations. As technology advances and companies seek efficiency and cost savings, demand for operations research analysis should continue to grow. “

Bureau of Labor Statistics 2017

Meet your Certificate Director – Palmer Hawkins

Palmer’s Bio

Palmer is with the director of supply chain at Weir Minerals in Salt Lake City. He has used the principles emphasized in the Operations Analyst Certificate program to save his former employers over $5 million in 2016. Palmer also spent three years as CEO/Consultant for a technology start-up, PicoCluster. His analytical problem solving skills brought new investors to fund additional product development for the venture. He has also held positions as financial analyst and vice president of marketing.

Palmer loves learning, experimenting, honing his abilities, and sharing knowledge with other entrepreneurs. He earned a Bachelor’s Degree in Mechanical Engineering from Utah State University with an emphasis in aerospace and mathematics. Palmer received a Master’s Degree in Mechanical Engineering where he studied robotics and controls and he earned an MBA focusing on entrepreneurship and finance, both from the University of Utah.

Meet All Our Instructors


Have a question? We have answers.  Contact Us!

For questions about how to enroll, scholarships or other administrative questions:

Andrea Miller – program director
801-587-8822 / degreeplus@utah.edu

For questions about curriculum, career opportunities, class experience or the capstone: 

Contact our program director – Palmer – palmerhawkins@gmail.com or 385-242-9408

Student Feedback Highlight

"The instructors are all personable, eager to help you and all bring a different perspective/expertise from the same industry! Hopefully, they will bring Megan back more and you will have more than one class with her. If not, do not miss her class because she is amazing"



  • Next certificate start date: 2/20/2018
  • 2/20 – 4/24 and two Saturdays 3/10 & 3/17
  • T/Th 6:00pm – 9:00pm, Sat 9am – 1pm   
  • Introductory “Try-it” free course – 2/20
  • Registration now open 
  • Click for detailed schedule information

What do our students say?

Read student feeback...



Certificate Courses

Week #1 

  • Why are Operations Analysts needed?
  • Key roles and responsibilities for operations analysts
  • Measuring performance - key performance indicators
  • Business Organizational structures

Week #2

  • Tools for operational excellence
  • Skills for operational efficiency

Week #3

  • Project Management fundamentals

Week #4

  • Process Management fundamentals
  • Business communications for operations analysts - written communication

Week #5

  • Business communications for operations analysts - verbal and visual communication
  • Data analysis in Excel
  • Applied business statistics

Weeks #6 & #7 

  • Advanced data analysis in Excel
  • Business presentation skills and best practices for operations analysts

Weeks #8 & #9 

  • Capstone project and presentations


  • Time management
  • Persuasion
  • Conflict resolution
  • Team building
  • Communication
  • Collaboration
  • Listening


Tuition - $1499

Register now

Download the Syllabus

Download the Syllabus

Last Updated: 3/5/18