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What is an Operations Analyst?

ops analystWhat does an operations analyst do?

First, let’s tackle the question of what operations management is all about.

Operations management is chiefly concerned with the planning, organizing and delivering of the products or services offered by a company.  As such, it’s the core engine of any company and improves outcomes, efficiency and innovation.

The concepts of operations management apply to any industry, including services (hospitals, airlines, insurance, sales management, digital content creation) and manufacturing (cars, high tech products, apparel, pharmaceuticals and consumer packaged goods)

Project management and business process improvement are two of the most critical responsibilities for operations analysts.

Now let’s take a look at the specific role of the operations analyst.

Operations analysts develop decision support systems for the decision makers of organizations. They use advanced analytical methods, mathematical modeling techniques and information technology to compare the outcomes of alternative strategies and predict system performance.

Operations analysts identify potential or actual defects in business models and operations. They conduct research, investigate workflows and recommend changes. Analysts have an important impact on a firm’s productivity and revenue-making processes.

Operations analysts coordinate with every department, meet with managers and assess work processes. Where there are deficiencies, they suggest changes and prepare reports for executive and operations managers.

Typical Operations Analyst Job Duties

  • Meet with company decision makers to identify problems and clarify management objectives
  • Examine a company’s current procedures and systems
  • Observe and interview staff
  • Observe the current system in operation, if possible
  • Analyze the research results using various mathematical, statistical and business theories
  • Use technology to develop and run models and investigate the merits of alternate courses of action
  • Manage and analyze large amounts of data that describe how systems operate and perform
  • Devise and test solutions to identified system problems
  • Report findings to client
  • Make recommendations as to where changes can be made
  • Advise managers how to implement changes
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Last Updated: 6/8/17